Managers are not confronted with problems which are independent of each other, but with dynamic situations that consists of complex systems of changing problems that interact with each other. I call such situations messes … Managers do not solve problems, they manage messes.
- Russell Ackoff, Operations Theorist
If a factory is torn down but the rationality which produced it is left standing, then that rationality will simply produce another factory. If a revolution destroys a government, but the systematic patterns of thought that produced that government are left intact, then those patterns will repeat themselves … There’s so much talk about the [...]